Life is good

Too pricey when compared to the average cost across the industry. You should provide the real cost upfront, mostly when you know exactly what the issue is and not tag on additional fees like shop fees after the fact. You need to be transparent with your customers unless you don’t care about losing a few. Also, I had to call 3 times over a couple of days to ask for an update but never got a call back or text update until my car was ready. I had no issues with the staff as they did a good job but communication was not up to my standards. I was never told you were waiting for the part. A quick text would have gone a long way. Also stop promoting free or included services like car wash or multi-point inspections as coupons people can use. These are free services you already provide. Thanks!

Buying a car isn't usually something people look forward to, but both my salesmans, Jeff and Cody, and the manager Bret, made the entire experience genuinely enjoyable! They were friendly, personable, and easy to work with, and the manager brought a great sense of humor that actually made the process fun. They turned what can often be a stressful experience into a really positive one!

Ed was great, everything was smooth and easy, very good team to work with , five stars!!!

Always good and friendly service

I really appreciated the video, as it was easy to understand what was inspected and to learn the various parts of my car. I felt assurance of not being ripped off, or told that something was wrong that really wasn't.

Personnel and service were excellent!

I was very happy with the entire team and efficiency of getting my Element company car serviced!

Ed was great to work with. He answered all of our questions. The car was ready but setting up my wife's phone for the remote start took longer than I anticipated.

Always professional, good communication and great service

Ed was the best.. five stars!!!!

The service advisor was extremely polite, knowledgeable, dealt with my current issue, answered questions about my future service needs, and provided exceptional service.

⭐⭐⭐⭐⭐ Great Sales Experience, but Disappointing Finance Experience I recently purchased a new truck, and I want to start by giving a huge thank you to Cory and David for making the experience enjoyable. Both were professional, knowledgeable, respectful, and went above and beyond to make sure I was taken care of. They made the truck-buying process smooth, and I truly appreciate their hard work and dedication to customer satisfaction. Unfortunately, I cannot say the same about my experience with Gene Hogan in the finance department. My interaction with Gene was extremely disappointing. I found him to be rude, disrespectful, pushy, and, most importantly, lacking transparency when it came to securing the best financing rate. I was initially presented with a higher interest rate than I was comfortable accepting. Rather than feeling like Gene was working in my best interest, I felt pressured to accept the financing being offered. I ultimately had to take matters into my own hands and contact my personal bank to secure the rate I knew I could get. Only after I did the legwork myself did Gene go back to his lender and manage to negotiate the interest rate down to what I had originally requested. My biggest issue is this: If I hadn’t contacted my own bank and challenged the original rate, would I have been left paying a higher interest rate unnecessarily? That is not how I believe customers should be treated, especially when making such a significant financial purchase. Customers should not have to fight for fair financing or feel pressured into accepting a deal that may not be in their best interest. Honesty, transparency, and respect should be the foundation of any dealership’s finance department. What should have been an exciting and stress-free experience was unnecessarily frustrating because of the way the financing was handled. Cory and David deserve five stars for their outstanding customer service. They genuinely made me feel valued as a customer, and I would absolutely recommend working with them. However, my experience with Gene Hogan was the complete opposite, and I hope dealership management takes this feedback seriously. A great sales team can earn a customer’s trust, but a poor finance experience can quickly damage it. I’m very happy with my new truck, and I’m grateful to Cory and David for helping make it happen. I just wish the same level of professionalism, honesty, and customer care had carried through to the finance department.

Very professional staff. The service was done well and on time.