Customer Testimonials
Thank you !!!
The service is always amazing and the folks go above and beyond! Especially Ben Schmid at the South Saint Paul service location!
Osica made it really simple to take a look at my vehicle and was incredibly friendly. While we were waiting for things to process, she gave me a tour of the dealership and introduced me to several people, including service technicians who would be helpful to connect with later. Loved my experience at Walser Subaru xx. Paul and would definitely recommend them and Osica!
Everything about this experience was positive, from the very start. My first inquiry on the vehicle got a prompt text response. Dan Ruiz then called me to discuss the vehicle. He was very pleasant and professional. He agreed to check into various questions, and he did so effectively.
When we arrived at the dealership (me, wife, 2 of our kids), we were impressed with the dealership--modern, well lit, well staffed with friendly people. I asked for Dan and was promptly greeted by him. He first explained that he is not a commission salesperson, but rather salaried, and he explained the no-haggle ... Read More DealerRater - Nov 12, 2026
The team was great to work with. I have bought 2 cars from Walsar Subaru and have had great experiences both times.
As a loyal Subaru owner who currently owns two Subarus, previously owned another, and planned to buy a fourth next spring, I am extremely disappointed by my service experience at Walser Subaru St. Paul.
I paid $539.93 across two repair orders specifically for an EyeSight diagnostic scan after a windshield replacement failed to calibrate. From the very beginning, they claimed there were no diagnostic codes, told me the camera lenses were "fogged over," and immediately pushed a $4,102.23 camera replacement estimate. Before leaving the lot, I popped the overhead trim cover off myself and discovered the exterior removable lens covers ... Read More Google - Nov 12, 2026
I had been putting off car shopping for a LONG time as I didn’t want to go through a high pressure sales meeting. I found anything but that with David Fuhs at Walser Subaru in South St. Paul. He had the two vehicles I was interested in seeing parked in the front row waiting for me, and was exceptionally kind and willing to help me find what I was looking for. He has a high vehicle IQ - knowledge about cars and did not apply pressure to buy. He shared all the benefits and coverages provided by Walser and ... Read More Google - Nov 11, 2026
Watch out, this place will scam you. I was inquiring about a used car, and they were more than happy to include a random 400 dollar fee without telling me for a pulsing light added aftermarket to the back of the car. They listed it as a pulse 3000. Please be aware of this scam as they only remove it upon request. This is an unethical business practice I want to bring to light. It is one thing to try to sell me on a "safety feature", but it is another to try to sneak it in without informing me.
I recently purchased my first Subaru with Osica Pasachhe. She was extremely helpful and knowledgeable about the cars that I test drove. She was easy to work with, and I highly recommend her to anyone looking for a vehicle purchase!
Everything worked very well for the truck purchase and the sales people were excellent. Only one problem, I cannot get a password to work for printout of my purchase pdf documentation.
Looking back, wish I walked away from the purchase. From the beginning to the lowball trade in offer, half my coin jar magically disappearing, to the 3 hour wait to get a purchase agreement. Being pushed to use their financing and being told they won't hold the truck for pick up tomorrow because I didn't finance thru them is outright disrespectful.
I was told the extended warranty is $3500, oops! it's magically $4600 on the purchase agreement. What kind of bait & switch is that? Shady sales reps.
The date I purchased it was pouring rain, could not see some ... Read More Google - Nov 10, 2026
Very poor experience and unwilling to right their wrongs. From half my coin container being stolen to them lying about warranty costs, along with not willing to fix accessories that don’t work after returning home after purchase. Gave this dealer a shot and will never purchase from Walser again.
Spectacular service and support! Very happy with everything. Spelled everything out to me so I knew what was being done.
Great experience. Didn't shuffle around from person to person and an efficient process. First Subaru!
Worked with Osica and had a great experience! She was friendly, knowledgeable, and understanding of my circumstances and worked to get me what I needed. Couldn’t be happier with her assistance or my experience at Walser Subaru!
The dealer sold us a car and titled it in WI but didn't take care of a title transfer that was in progress for the previous owner in MN. When we moved to MN they wanted us to pay an additional $800 to fix the problem. Contacted Walser title and they ignored calls for a week, then tried to make it our problem at the license bureau as we tried to get tags. It's taken over 5 hours of back and forth for their error and they haven't been responsive or apologetic at all. Will NEVER buy a car ... Read More Google - Nov 5, 2026
Very attentive. Excellent perks in the facility—they make it very easy to be there for long periods of time, even with kids. Also, there’s a dog park.
Great experience buying a used Forester with Maria! Thank you!
Everything was great as usual but unfortunately whomever worked on my car had the windows down during a storm. When I was ready to leave I noticed everything was wet inside but the friendly staff went and cleaned everything up and were very apologetic. Accidents happen and they took responsibility and it's another reason why I love this location. Friendly staff, everything is laid out so no hidden surprises, and free popcorn as I waited.
Very happy with the service from this dealership! They go above and beyond my expectations providing the best service to their customers!!
my dealer was Meagan I believe her name was, she was excellent, so helpful in answering all my questions, very friendly and helpful. She didn't rush me and took all the time I needed to decide what I wanted and to be sure that it was exactly what I wanted and needed, she explained all the features of my new vehicle even if I won't remember all of it LOL. I would recommend her to anyone looking for a new or used vehicle, she was exceptional. Everyone was friendly and courteous.
My girlfriend and I just purchased a Crosstrek. Meghan was great and very helpful. She patiently answered every question we had and helped us from test drive to finalizing the purchase.
Megan was very helpful, patient, and friendly throughout the entire process. She made my experience of buying my first Subaru smooth and enjoyable. I really appreciate her excellent customer service.
We were offered a great price and coverage! Our experience with Dan Ruiz was top notch. Thankful to go to a dealership that made us feel happy and worry free. Would recommend
Osica was amazing in assisting me in buying my first car! She is super friendly and took her time explaining the features of the car, payment options, and what it would look like if I ever needed to bring the car in for service. I had a lot of questions that she answered thoroughly even though it was past closing time.
Simple process done online. Communication went well. Any questions were answered in a timely manner. They handled delivery
I checked twice to make sure the car I wanted was still available, including an hour before coming in. After driving 30 minutes in the rain to get there the sales associate said the car I wanted had actually sold that morning. At best, they showed a blatant lack of care or consideration for customer service. There's plenty of other dealerships, I wouldn't bother with this place.
My husband and I came in looking at an Outback. Not knowing if it would fit our garage, Oscia allowed us to take the car home overnight. The Outback was a close fit. When returned Oscia took us through their inventory of Foresters, looked online for the right color, trim and perfect fit. She was very attentive, professional and remembered us. There was a glitch in the final sale, but we brought it to their attention. Dan Epp stepped in, figured it out, made it right, without any fuss. It's not that there was a problem, but it is ... Read More Google - Nov 2, 2026
Maria and Gene were fantastic! Maria made the stressful situation of buying a car less scary! She is very personable and accomadating. Gene worked hard to get me a good interest rate! I would highly recommend going to Walser Subaru!
I had mostly positive experience at the Service Center. The appointment booking was very fast. I got the center way before the time of my appointment, but the gentleman I first met told me he could get me checked in right away. I am sorry I don't have any paperwork on my right now and I can remember his name. I was kept informed about what was going on until my vehicle was ready for pickup. Overall, I had all positive experience, and I would return there in the future.
Ben S. is awesome, helpful,kind and explains things so you understand what will be done.
Mark was great and made the process so easy! Highly recommend!
Staff are friendly and welcoming. They greeted me and informed me of my tires. Very helpful
Very fast and friendly. Kept me well informed on the status of my vehicle service.
We had a great experience here! My daughter was buying her very first car, and we were nervous about whether she would be able to get approved. Osica was incredibly helpful throughout the entire process. She made everything easy to understand, guided us every step of the way, and made us feel comfortable and confident in our decision. We truly appreciate her support and would highly recommend this dealership to anyone looking for a positive car-buying experience.
I recently purchased a vehicle from this dealer and had a great experience. Osica was the sales person that i dealt with and she was great and very responsive.
I had a wonderful experience working with Osica at Walser Subaru in St. Paul! She took the time to understand what I was looking for and helped me find a vehicle that I absolutely love, while staying within my budget and mileage preferences. Safety was a top priority for me, and I feel so safe and comfortable in my new vehicle.
Osica provided me with all the information I needed to make the best decision for myself without ever making me feel pressured. She was knowledgeable, patient, fun, and genuinely kind. Most importantly, she made me feel seen and heard ... Read More Google - Oct 29, 2026
Phillip and everyone at the location provided great service from start to finish. They made sure I was happy and felt safe in my new vehichle
Friendly, courteous and helpful. The work was done on time. Will come back if needed.
Very pleasant and helpful staff. They were able to get me in earlier than my scheduled appointment time. Made the experience very pleasant. Thank you!
Quick, friendly, clean, easy online scheduling, comfortable waiting area- beverages, tv, phone charging stations. Great popcorn!
We were referred to Jennifer Schichel at Walser Subaru St. Paul by another recent very happy Subaru customer. They were right - "wow" what an amazing experience in purchasing our new vehicle ! All the team members were super, but especially those closest to the deal. Big special thank you goes to Jennifer Schichel and Dia Yang for your great customer service skills (knowledge, understanding, patience with the many questions, goodness and above all kindness), what a pleasure working with you both and Walser Subaru St. Paul !" Thank you
My experience with my sales associate Osica and team to lease an Ascent SUV was easy and straight forward. I clicked with her from the first phone call. She knows Subaru vehicles and the process for leasing answering all my questions.
Service was prompt and friendly. Video inspection of the car is very helpful to understand what's going on.
Phillip & Ed were very good to work with. I highly recommend this dealership. They found the car we wanted & Phillip got it from another dealership. When some final paperwork was printing when we drove off Ed delivered it to our house!
Great experience. I bought a very nice used vehicle at a fair price. Jennifer walked me through the purchase. She was quite pleasant to work with -- making the buying experience go very smoothly. If you are looking for a vehicle, try Walser Subaru and be sure to ask for Jennifer!
Professional staff and service have the customer interest at the sale. Esam was a pleasure to meet and I felt that he was truely honest with both of us.
I bought a nice used truck from the sales team at Walser. I got a fair trade in and everyone was polite and welcoming.
Past experience has been good. I went in just for the normal oil change. I should have been alerted when the woman that came to my car ask what I was there for. I said, I just want normal service. She asks what is normal service that should have been a hint. I have had no issues with my car.Nothing seemed odd strange brakes.Overheating, anything like that.But then they hit me with saying that it needed the head gasket , and possibly break adjustment fluid adjustment and an estimate of over four thousand dollars. And when I left , ... Read More DealerRater - Oct 23, 2026
Jennifer Schichel took care of use because Phillip Mitchell was not available at the appointment time. Jennifer was excellent, very thorough and knowledgeable. She explained everything in detail, showed me around and went on a test drive with us. Thank you so much for your great service Jennifer and for my beautiful new Subaru!
Purchased a used vehicle in January 2025, I had financed through my credit union and walked in with a cashiers check. The dealership still required me to sign off on a hard credit inquiry to complete my purchase, completely unnecessary and the inquiry still has yet to drop off my credit report. Also had to replace the tires almost immediately after purchasing as the tread was barely above the wear bar.
Very disappointed in the customer service in the service department. I called and asked about a what services they performed on the vehicle before I bought it and they wouldn't tell me. They only shared what was on the Carfax report, which just stated "Recommended maintenance performed' and wouldn't specify what maintenance that actually was. So now I have to decide if I want to spend a bunch of money on getting maintenance done that quite possibly was already done. Very frustrating!
I drove over an hour to test drive a Tesla which the dealership knew nothing about. When I say they knew nothing about it, I mean they didn't even know to get the car's system switched over into their name. The previous owner has several digital keys and full access to the cameras, as well as, a pin that prevented us from changing any of the settings. The restrictions set in the vehicle were so ridiculous that it made it difficult to drive. They didn't offer to do anything to remedy this unless I bought it. I ... Read More Google - Oct 22, 2026
Quick responses good selection. Dan was exceptional in reviewing my needs and all the options available to me.
Osica knew her stuff and was able to answer all of my questions regarding the car I purchase and she was able to allay any of my reservations with buying my first hybrid car. My daughter bought a car with her help a month ago and I was impressed with Osica enough that I asked her to help me with my purchase.
I recently purchased a new truck, and I want to start by giving a huge thank you to Cory and David for making the experience enjoyable. Both were professional, knowledgeable, respectful, and went above and beyond to make sure I was taken care of. They made the truck-buying process smooth, and I truly appreciate their hard work and dedication to customer satisfaction.
Unfortunately, I cannot say the same about my experience with Gene Hogan in the finance department.
My interaction with Gene was extremely disappointing. I found him to be rude, disrespectful, pushy, and, most importantly, lacking transparency when it ... Read More Google - Oct 21, 2026
Cory got me in test driving cars, finding the right fit for me and worked on getting my car available! While Osica helped close the deal on sale day when my car was ready for pick up! All and all a very smooth process and I’m obsessed with my new Impreza! Service didn’t stop there - they have helped make sure my car is everything I wanted and I needed since with friendly follow ups and quick responses on any questions! Walser will continue to be my go to dealership!
Maria was very helpful with our trade-in purchase and made the process go smooth.
It's always easy to get checked in and they are usually done in less time than they say it will take.
The sales experience was straight forward. Jennifer was knowledgeable and efficient in handling my questions and the details of the transaction. My concern came after the sale. The Pulse light was not working and so I needed to make an appointment to get it checked. That was a run around the barn with miscommunication between various people. There was confusion on what was to be done and if it would be charged to me or not. But finally it was resolved.
While my car has been serviced at Walser only two times. Everyone I have encountered has been professional, friendly, knowledgeable, and kept me informed.
While I have served only two times, I have found their service employees to be very professional, helpful, and knowledgeable.
Subaru xx. Paul helped me find a vehicle that met my needs and my budget. David Fuhs also explained the features of my new car as it had a lot more buttons and blinking things than my previous car. It was a great experience and I am happy with my new vehicle.
The facility was clean and everyone was friendly. We thoroughly enjoyed our time spent and with the help of Dan, Emerson, and the guy who helped facilitate the transaction (I’m so sorry I cannot remember his name) we’re all so helpful and kind. Thank you!
Maria was wonderful to work with. When we first went to Walser to see a car, we found out it had sold the night before. Maria took it upon herself to keep looking for the exact car we were interested in, and when one became available, she let us know right away. The whole process of buying a car was great. We would recommend Maria to anyone looking to buy a car.
Cory was incredibly kind and made the entire process comfortable and relaxing we felt very taken care of and we were able to do exactly what we needed (which was to get a new Subaru!)
Life is good
Too pricey when compared to the average cost across the industry. You should provide the real cost upfront, mostly when you know exactly what the issue is and not tag on additional fees like shop fees after the fact. You need to be transparent with your customers unless you don’t care about losing a few.
Also, I had to call 3 times over a couple of days to ask for an update but never got a call back or text update until my car was ready. I had no issues with the staff as they did a good job but ... Read More DealerRater - Oct 16, 2026
Ed was great, everything was smooth and easy, very good team to work with , five stars!!!
I was very happy with the entire team and efficiency of getting my Element company car serviced!
Ed was great to work with. He answered all of our questions. The car was ready but setting up my wife's phone for the remote start took longer than I anticipated.
The service advisor was extremely polite, knowledgeable, dealt with my current issue, answered questions about my future service needs, and provided exceptional service.
⭐⭐⭐⭐⭐ Great Sales Experience, but Disappointing Finance Experience
I recently purchased a new truck, and I want to start by giving a huge thank you to Cory and David for making the experience enjoyable. Both were professional, knowledgeable, respectful, and went above and beyond to make sure I was taken care of. They made the truck-buying process smooth, and I truly appreciate their hard work and dedication to customer satisfaction.
Unfortunately, I cannot say the same about my experience with Gene Hogan in the finance department.
My interaction with Gene was extremely disappointing. I found him to be rude, disrespectful, pushy, ... Read More DealerRater - Oct 14, 2026
This dealership was fantastic! Great customer service at their service center. Very reasonably priced for a dealership and very transparent. Definitely will come back here for future service.
Cordial staff, efficient and prompt service, nice amenities like choice of beverages hot and cold, snacks, ample waiting room with 2 rooms semi-private and in the sunlight. I brought my car for an oil change. I like that there is a video showing step by step all that was checked.
Friendly staff. Nice waiting area with variety of snacks and drinks. Nice and bright facility. Love the wall pictures of MN.
Very good consumer service and very nice explanation of each parts. They did show a video.
Dealership is neat and clean. You’re welcomed as you enter to see if you need any assistance. Esam the sales guy was very knowledgeable about the Tacoma I ended up purchasing. There was no pushy sales tactics, everything was explained and answered that I had questions on. I would gladly purchase a vehicle from Esam or Walser again. The truck was great, looked like the pictures and nothing was hidden or missing. I ended up having to get it towed back after bringing it home the first night due to a coolant leak but that was from a misrouted ... Read More DealerRater - Oct 12, 2026
Mark was very attentive and dealership was very inviting. They answered all my questions quickly and easily enable ti test drive the vehicles I wanted to help me decide
Never liked the best price scenario but that being said Osica was helpful in many ways including explanations for the add on options and came in on her day off to finish the deal. Shop is clean and customers are treated nicely. I believe Skip helped with the trade in math and offered a fair deal. I did not finance the vehicle I bought so will leave that blank. Kevin B.
Best and easiest experience I've ever had buying car. Transparent and honest dealership.All the employees where pleasant and eager to help in any way. I highly urge you to call Jordan and Emerson as they are awesome! Love the car at a fair price.
Absolutely amazing car buying experience. Jennifer is outstanding and really understands the car needs of a customer and goes above and beyond to help. Also the entire dealership values the customer and provides the best service.
Loved that we didn’t have to move from person to person. Maria was great. Will definitely recommend. And love the crosstrek.
Everyone at Walser from my salesperson Esam, the new car manager Emerson and the General Manager Dan made my purchase a great experience. I drove several hundred miles and it was worth it.
Ben was extremely thorough in explaining the service that my vehicle would be getting. My 2024 Outback was in for it's 30,000 mile maintenance. It was great to see the "inspection" video also, but the audio was poor and mumbled. It was also pretty fast.
However, when I made the appointment, I spoke with a woman, did not get her name unfortunately. I asked her the about the exact service that would be performed and the cost. She basically stated the maintenance would be more like the 60,000 check, which confused both me and Ben.
Also, nice to have the ... Read More DealerRater - Oct 7, 2026
Outstanding service, thank you for your attention to detail and walking me through my options!
We enjoyed working with Meagan. She was very helpful without being pushy. I did some research on you -tube before I came to the dealer. All the vlogs made it sound like the representatives would be trying to talk me into buying more than just the car.
We recently purchased a new Subaru Crosstrek Hybrid from Walser Subaru xx. Paul, and we couldn’t be happier with the experience. Salesperson Osica Pasachhe was wonderful to work with—professional, knowledgeable, and incredibly helpful throughout the entire process. She made everything feel smooth, efficient, and stress-free, which made buying our new vehicle a genuinely enjoyable experience.
We really appreciated how informed and attentive she was without ever making us feel pressured. She took the time to answer our questions and made sure we felt confident in our decision.
Thank you to Osica and the team at Walser Subaru xx. ... Read More DealerRater - Oct 6, 2026
Fast friendly service, comfort while you wait and really nice video of the 21 point check when you get an oil change.
Well organized, professional, kept me informed on the progress of the oil change. Video of the inspection was very helpful
Always have great staff and amenities! I like the virtual updates you get while they work on your vehicle.
I was able to get an oil change as soon as I got checked in. I loved the fact that a thirough inspection was done along with a complimentary car wash. Major job recommendation was quoted, but not essential, so I deferred. The video inspection allowed a small detail to be followed up on at the same visit. 5 stars!
Honestly have never had such a great dealership experience! Osica was so helpful, knowledgeable, and endlessly patient as I compared/contrasted different vehicles and packages; ultimately helping me find the best possible deal and fit for me. I went into the dealership expecting the classic sales-push tactics of a car dealership, but was so so so blown away by Walser's entire atmosphere: clean, calm, and kind. I didn't feel pressured at all the entire time I was there, and even seeing the interactions between my salesperson and her manager felt absent of the tension I'd anticipate at ... Read More DealerRater - Oct 5, 2026
Everything was great. The dealership was clean, the staff was very helpful and I will come back next time.
Emerson went out of his way to help with the purchase of this car. I am very pleased! Osica was great at explaining the app My Subaru.
Great! Went in skeptical and came out super happy! Would buy from a walser dealer again.