Customer Testimonials
Angel did a great job helping us pick out the right vehicle for our needs. He was low-pressure which we appreciated. He was thorough in his explanations of warranties and additional options. He kept his word and followed up with us exactly when he said he would.
Quick and efficient service, nice waiting area and very friendly service writing staff. In and out and on with my day.
Thank you once again for your personal touch and attention to my needs, Ben, very good service!
Serviced my Subaru Accent here, great experience for me, thanks to Benjamin. Will come back again.
Excellent experience with Carlos Ross! Due a medical issue I have with sitting too long, I asked if paperwork could be expedited, and Carlos made this happen with flying colors! It was so appreciated and everything was done to my satisfaction. Dealership was clean and everyone was friendly and helpful. Will recommend Walser and Carlos Ross!
I was very impressed with the no pressure sales approach. The staff was helpful and courteous!
Keshawn deserves a medal & bonus for taking my cat out of the grill arra of my neighbor's Ascent. Coincidentally, you're my service place for my Outback, too. Keep up the good work - and excellent customer service!
We had fast and efficient service and everyone we dealt with was kind and very friendly
Very nice employee working there. Friendly. Very knowledgeable. Very clean business including the service area. Buying was very clear.
The service center folks are always friendly and helpful. I appreciate the videos that walk through their inspection of your vehicle - it’s incredibly informative. The store is always clean and well-stocked with beverage and snack options. Overall, always a great experience with Walser Subaru of South St. Paul.
Excellent experience with Carlos Ross and other personnel. We will recommend him to others. ..Thank you
Wry friendly salesman. Very clean store. Very easy buying process. Only recommendation is to shorten this process.
Service was friendly and professional. Super easy to schedule and they were flexible with my requests!
Everyone is friendly. Service is fast. Oil change & Tire rotation in less then a hour.
Angel was very professional. I had a fraud alert on my credit reports. It was a challenge for him and his manager Dan. I got very frustrated but they both talked me off the ledge. The problem was eventually resolved. I would recommend them to anyone.
The sales person was very helpful and nice to deal with, The sales manager was a little more aggressive when it came to using their financing. I had a preapproved rate from my credit union of 4.99 percent and he wanted to try and beat it so my wife and I both had to fill out the credit app. The rate came back higher than the 4.99 but there was still pressure to use their financing because it wasn't that much of a difference. Not a huge deal but I like the no hassle pricing but I still felt like i ... Read More DealerRater - Jul 1, 2025
Working with Mark to buy a new vehicle was easy and comfortable. The dealership was nice and clean and the other people I met were also nice
Warm greeting, Five star service as always! Nice area to work, yummy snacks and done in a timely manner! Colleen
The staff was so patient and helpful during the process of me finding my new car. They let me look around and then also helped me look at vehicles that fell within my budget and made the financing process super easy as well. It made for a pleasant experience.
Friendly. Fast. Efficient. The video presentation was welcome and enlightening. I will continue servicing my Subaru with Walser.
Staff I worked with were very patient and accommodating, taking time to address my concerns.
Friendly place with friendly people. Coming here did *not* make me want to jump into traffic 👍🏻🌈✨
Purchasing a trade-in remotely was made extremely easy by dealer being transparent. Thank you!
No waiting, Service completed promptly and I get to be on my way with no issues.
The service here has been great! Very professional and easy to work with. They also look for other issues and have no problem answering all your questions.
The dealer did not disclose damage to the car before arrival. Obvious front end damage that they claimed no one noticed even after it had been through their inspection process twice. Dealer offered discount which was acceptable. Sales person really pushed gap insurance to the point that I had to say that I would walk out if he continued. Overall not a great experience. Finance manger was great to work with and the used car manager did what he needed to do to get the sale done. Just another car dealership.
My husband took our Outback for service on Tuesday and had a wonderful experience. He arrived early and was taken right away. The waiting area was comfortable with great coffee and granola bars! They kept us informed with text messages throughout the service appointment time and seemed very thorough in checking everything. It was an excellent experience! Thank you!
Friendly and efficient staff. I felt zero pressure to make a purchase. 10/10 service
I used to get a coupon to return. Now, no more coupons. Also, used to be offered a free car wash. No more
vehicle issues while traveling are never fun....but they sure knew how to make it non-frustrating! Very nice customer service andi would choose them again when and if I"m in the area
Excellent customer service. Nice facility. This dealership is well run, efficient, and very much customer oriented.
Your service was excellent and the quality of the car provided is more than I expected. Thank you.
Very friendly and kept me updated on the progress of my car. Video was clear from the service technician and the waiting room was clean and stocked with refreshments.
The service was detailed and quick. I waited for an hour till my car was done.
I bought a car from Walser and Osica is amazing and I had a great experience 😀
Everybody there was so friendly so it was nice and clean. You had a lot of different coffees or snacks to choose from and my grandson works there and he really likes the place.
Maria was very professional, helpful and kind!! We’d highly recommend her and this dealership.
Very Nice, Looking Forward To Seeing You In The Future Thanks Again. For The Excellent Service...
It was a pleasant experience as a first time car buyer. The staff was attentive and patient. It was great to be able to have someone who also spoke English and Spanish
Great service !! Michael Lopez provided detailed analysis of the work that was done during this visit and also recommended additional service to maintain my 2019 Subaru in great mechanical condition. Friendly and Professional service indeed.
Ben was my service contact. He was great. He is a good communicator, kept me in the loop, explained what they found wrong and got it addressed quickly, respecting my time.
Excellent service, prompt and efficient. Interaction with all who work there was very pleasant. Appreciate the comfortable waiting area.
A bit of waiting but overall great service, thorough communication, reasonable pricing and a very friendly staff.
Excellent service, prompt and efficient. Interaction with all who work there was very pleasant. Appreciate the comfortable waiting area
They got me in and out early with great service all around. Service advisor was awesome!
My appointment was on time and they did a great job. Overall a great experience.
Especially like the video overview of the underside and engine compartment inspection. Staff is very friendly, waiting area is clean & comfortable.
Always clean and comfortable places to wait for service to be completed on my vehicle. Friendly staff. Nice have snacks available while waiting.
Great selection and friendly, well-informed staff made my visit not as stressful as I anticipated, and I appreciated the upfront information on price.
Shalay was great to work with. I did not like the electronic checkout, especially when I was expected to use my phone.
Excellent selection, the process was clearly and expertly handled, none of the pressurized xxxxxxxx people have come to expect from auto dealers. Mark was a consummate pro, and I'll be sending business to him and to the Walser crew in the future.
I arrived early and they were able to get me in right away! The video was very thorough on the maintenance of my car!
We were really impressed with the service we recently received. Our Service Advisor, Michael Lopez, was so professional, respectful and knowledgeable. He was able to answer all our questions. We would definitely ask for Michael to assist us in the future. 😊
Very good explanation and choice of battery. Pleasant waiting area and helped charge my telephone while waiting for work completion
Friendly and quality service. Good follow through on what to do with battery issue purchased at another store ( wrong size for my Subaru. Nice snacks too.
best service in town, team was extremely professional and helpful. I liked the video system alot on the service from the technician
Micheal was very nice and kept me up to date in regards to my vehicle
Great service and recommendations from Ben Schmid. You’ve made a repeat customer out of me. Thanks again.
Andres Flores did a great job walking us through the process from the test drive through the final signing. I received much more for my trade in than I was expecting and paid less than what we expected for titles and fees.
It was an enjoyable experience No hard pressure to make a decision. I will be recommending Walser Subaru to people that I know.
Fast friend service. I like the multipoint inspection video they provided. They answered all my questions and out in less than an hour.
I worked with Maria and she was absolutely wonderful! Very thorough, very communicative, and was as excited as I was about getting me my new car. I would absolutely work with her and Walser again.
Andres made the processing of buying a new car an enjoyable experience. He was professional, knowledgeable and transparent about the whole process.
From start to finish I am really happy with this dealership! I love my Subie and my new service provider Keshawn!
Fast service and never feel pressured to do work my vehicle. Love the videos on the work they are doing/did and appreciate that they don’t make you feel like not following a simple fix (ie an air filter) will destroy your vehicle. I do miss coming out to washed vehicle though.
Nice staff and very accommodating. I went in for an oil change and transmission fluid change and all went well besides needing a loaner for a week.
It was my first time leasing, and it was truly a fantastic experience. Andres made the process incredibly easy and answered all of my questions. I love my new Forester and would highly recommend this place and Andres to anyone looking for a new car!
Friendly, courteous, efficient, didn't take long. But don't make me mess around with my phone to pay the bill—just give me someone to hand my card to. If I want to do Walser Subaru's checkout, I'll apply for a job there.
Very positive experience. Honest, Friendly, and Timely. I really like the emails with the videos about the inspection and what they found.
Best experience buying a car ever. Maria was very helpful and answered all my questions to my satisfaction.
Michael and the entire team were wonderful to work with! Everything was completed in a timely fashion and the explanation of what was handled was very thoughtful and thorough.
I have been bringing my Forester to Walser Subaru St. Paul since we moved here in 2019. They hit it out of the park every time! Very thankful for Ben and his expertise!
Osica, Emerson and the service department has been beyond helpful. We had fantastic experience with both sales and service. Thank you very much!
Walser and Osica Pasachhe made the purchase of my new Forester a real joy. From trade-in to driving my new Wilderness home, Osicaguided me through a really smooth purchase process. It was in and out with all details covered with professional efficiency.
I'm having issues with my infotainment center and the issue is still unresolved. My phone randomly disconnects and will not reconnect. I have to FORGET and add it back to make it work.
Ben S. Was very accommodating, knowledgeable, patient, kind and flexible. The work done on the forest was top notice!
The technician was very professional. The staff was polite and friendly. The work was done quickly.
Got in and did not have to wait. Were done before time stated. Kept me posted. Thank you
Adam was excellent to work with! He was a good listener and understood our purchase criteria. He was patient since I was childcare duty. He was friendly and very helpful! Ask for him when you stop in!
I am always treated with respect by all I interact with. I enjoy and appreciate the inspection videos sent to me while I wait. Not all dealers do this! The service area is clean. The waiting area is clean and comfortable. I have no complaints!
Great service and Keyshawn was very informative and he even stayed for overtime just to help me and other customers out.
Service was fast, staff was awesome and snack bar has multiple options to choose from.
Always efficient and thorough at Walser Subaru South St. Paul. I love that I can bring my dog too!
Our customer specialist, Cory Arendt, made buying a car easy, seamless and enjoyable. He didn’t try to oversell a more expensive vehicle and was knowledgable about the Outback. Will definitely return to Walser Subaru St. Paul to buy our next vehicle.
Everything was great! Very thorough. The appointment went well and in a timely manner. Thanks!
Our Subaru Impreza has been serviced by Walser Subaru for the last three years and we have complete trust in the work performed / recommendations made. The waiting area is exceptional and their adoption of digital tools has created a great customer experience. For routine service they do record their vehicle inspection for you to watch which is awesome. Invoicing / payments can all be done from your phone as well. This location consistently under promises and over delivers.
Had a great experience purchasing my new Outlander. Marchon was great to work with, and I love the vehicle so far.
Shop Great. Salesman fantastic like normal. Got tx from preferred customer dealer representative. Understood him fine. But dealership shouldn’t call him Preferred Customer Representative. From a 10 year customer. 5 new Subaru purchased. Dozens of customers referred to Walser Sales and Service. Apparently that’s not enough to be a “ Preferred Customer “ That’s at 3 different locations over the years.
I was very nervous about leasing a new car, and this dealership made the process so seamless, easy, and worry-free. Andres did a fantastic job of walking me through the entire process, and answered any questions or worries I had. I would highly recommend both Andres and this dealership!
Fast and friendly service. Also, the video inspection they send in a link was a cool surprise.
Osica was super great and I love my new crosstrek!! I would highly recommend coming here!
I recently purchased a 2025 Outback from Walser Subaru in St. Paul and the whole experience was great. The salesperson I worked with, Osica, was knowledgeable about each car I asked about and very responsive to all of my questions throughout the process. She even sent over contract, warranty, and deductible information for me to review before I came back to the dealership to officially purchase my Outback. I will be recommending Osica and Walser Subaru in St. Paul to any of my friends and family who are looking to purchase a new vehicle!
Service department was incredibly efficient and on top of things. Highly recommend them for scheduled maintenance on your new vehicle!
Did a good job and the attendant was attentive and welcomed me which was nice,
Efficient service and friendly people wil be back again for next service thank you everyone
I know for a fact that the tire pressures recorded on the inspection sheet were pencil whipped. 4 tires were all different when the vehicle went in, and were all different when it came out. Also makes me question whether they were even rotated. Yes, I was using the readings that the car gave me, which some may say are not accurate, but when I got home i checked all tires with a gauge and had to air them up myself. Also, it is very disappointing that a Subaru dealership cannot pull up the history on my Subaru even if it ... Read More DealerRater - May 25, 2025
Excellent customer service from Cory our salesman to Emerson the Sales Manager! Our new favorite dealership!
We really enjoyed working with Carlos. He was very easy to talk to, understood all of our concerns, and was completely knowledgeable about the process of car purchasing. He informed us about the tradeoffs associated with purchasing a used vehicle vs. a new basic model vs. a new hybrid. This was all very helpful because we were not quite sure which direction we would take upon arrival at the Dealership. It was a pleasure to work with him.
Great experience buying the car in November 2024. First service went smoothly and quickly. Thanks Teagan!