Customer Testimonials

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DealerRater Jul 10, 2025

Angel did a great job helping us pick out the right vehicle for our needs. He was low-pressure which we appreciated. He was thorough in his explanations of warranties and additional options. He kept his word and followed up with us exactly when he said he would.

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DealerRater Jul 10, 2025

Quick and efficient service, nice waiting area and very friendly service writing staff. In and out and on with my day.

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DealerRater Jul 7, 2025

Thank you once again for your personal touch and attention to my needs, Ben, very good service!

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DealerRater Jul 6, 2025

Serviced my Subaru Accent here, great experience for me, thanks to Benjamin. Will come back again.

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DealerRater Jul 4, 2025

Excellent experience with Carlos Ross! Due a medical issue I have with sitting too long, I asked if paperwork could be expedited, and Carlos made this happen with flying colors! It was so appreciated and everything was done to my satisfaction. Dealership was clean and everyone was friendly and helpful. Will recommend Walser and Carlos Ross!

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DealerRater Jul 4, 2025

I was very impressed with the no pressure sales approach. The staff was helpful and courteous!

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DealerRater Jul 4, 2025

Keshawn deserves a medal & bonus for taking my cat out of the grill arra of my neighbor's Ascent. Coincidentally, you're my service place for my Outback, too. Keep up the good work - and excellent customer service!

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DealerRater Jul 4, 2025

We had fast and efficient service and everyone we dealt with was kind and very friendly

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DealerRater Jul 4, 2025

Very nice employee working there. Friendly. Very knowledgeable. Very clean business including the service area. Buying was very clear.

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DealerRater Jul 3, 2025

The service center folks are always friendly and helpful. I appreciate the videos that walk through their inspection of your vehicle - it’s incredibly informative. The store is always clean and well-stocked with beverage and snack options. Overall, always a great experience with Walser Subaru of South St. Paul.

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DealerRater Jul 3, 2025

Excellent experience with Carlos Ross and other personnel. We will recommend him to others. ..Thank you

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DealerRater Jul 3, 2025

Wry friendly salesman. Very clean store. Very easy buying process. Only recommendation is to shorten this process.

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DealerRater Jul 3, 2025

Service was friendly and professional. Super easy to schedule and they were flexible with my requests!

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DealerRater Jul 2, 2025

Everyone is friendly. Service is fast. Oil change & Tire rotation in less then a hour.

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DealerRater Jul 1, 2025

Angel was very professional. I had a fraud alert on my credit reports. It was a challenge for him and his manager Dan. I got very frustrated but they both talked me off the ledge. The problem was eventually resolved. I would recommend them to anyone.

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DealerRater Jul 1, 2025

The sales person was very helpful and nice to deal with, The sales manager was a little more aggressive when it came to using their financing. I had a preapproved rate from my credit union of 4.99 percent and he wanted to try and beat it so my wife and I both had to fill out the credit app. The rate came back higher than the 4.99 but there was still pressure to use their financing because it wasn't that much of a difference. Not a huge deal but I like the no hassle pricing but I still felt like i ... Read More

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DealerRater Jul 1, 2025

Working with Mark to buy a new vehicle was easy and comfortable. The dealership was nice and clean and the other people I met were also nice

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DealerRater Jun 30, 2025

Warm greeting, Five star service as always! Nice area to work, yummy snacks and done in a timely manner! Colleen

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DealerRater Jun 30, 2025

The staff was so patient and helpful during the process of me finding my new car. They let me look around and then also helped me look at vehicles that fell within my budget and made the financing process super easy as well. It made for a pleasant experience.

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DealerRater Jun 28, 2025

Friendly. Fast. Efficient. The video presentation was welcome and enlightening. I will continue servicing my Subaru with Walser.

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DealerRater Jun 28, 2025

Staff I worked with were very patient and accommodating, taking time to address my concerns.

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DealerRater Jun 28, 2025

Friendly place with friendly people. Coming here did *not* make me want to jump into traffic 👍🏻🌈✨

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DealerRater Jun 27, 2025

Purchasing a trade-in remotely was made extremely easy by dealer being transparent. Thank you!

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DealerRater Jun 27, 2025

No waiting, Service completed promptly and I get to be on my way with no issues.

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DealerRater Jun 27, 2025

The service here has been great! Very professional and easy to work with. They also look for other issues and have no problem answering all your questions.

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DealerRater Jun 27, 2025

The dealer did not disclose damage to the car before arrival. Obvious front end damage that they claimed no one noticed even after it had been through their inspection process twice. Dealer offered discount which was acceptable. Sales person really pushed gap insurance to the point that I had to say that I would walk out if he continued. Overall not a great experience. Finance manger was great to work with and the used car manager did what he needed to do to get the sale done. Just another car dealership.

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DealerRater Jun 26, 2025

My husband took our Outback for service on Tuesday and had a wonderful experience. He arrived early and was taken right away. The waiting area was comfortable with great coffee and granola bars! They kept us informed with text messages throughout the service appointment time and seemed very thorough in checking everything. It was an excellent experience! Thank you!

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DealerRater Jun 26, 2025

Friendly and efficient staff. I felt zero pressure to make a purchase. 10/10 service

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DealerRater Jun 25, 2025

I used to get a coupon to return. Now, no more coupons. Also, used to be offered a free car wash. No more

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DealerRater Jun 25, 2025

vehicle issues while traveling are never fun....but they sure knew how to make it non-frustrating! Very nice customer service andi would choose them again when and if I"m in the area

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DealerRater Jun 25, 2025

Excellent customer service. Nice facility. This dealership is well run, efficient, and very much customer oriented.

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DealerRater Jun 23, 2025

Your service was excellent and the quality of the car provided is more than I expected. Thank you.

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DealerRater Jun 22, 2025

Very friendly and kept me updated on the progress of my car. Video was clear from the service technician and the waiting room was clean and stocked with refreshments.

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DealerRater Jun 22, 2025

The service was detailed and quick. I waited for an hour till my car was done.

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DealerRater Jun 22, 2025

I bought a car from Walser and Osica is amazing and I had a great experience 😀

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DealerRater Jun 21, 2025

Everybody there was so friendly so it was nice and clean. You had a lot of different coffees or snacks to choose from and my grandson works there and he really likes the place.

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DealerRater Jun 21, 2025

Maria was very professional, helpful and kind!! We’d highly recommend her and this dealership.

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DealerRater Jun 21, 2025

Very Nice, Looking Forward To Seeing You In The Future Thanks Again. For The Excellent Service...

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DealerRater Jun 20, 2025

It was a pleasant experience as a first time car buyer. The staff was attentive and patient. It was great to be able to have someone who also spoke English and Spanish

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DealerRater Jun 20, 2025

Great service !! Michael Lopez provided detailed analysis of the work that was done during this visit and also recommended additional service to maintain my 2019 Subaru in great mechanical condition. Friendly and Professional service indeed.

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DealerRater Jun 19, 2025

Ben was my service contact. He was great. He is a good communicator, kept me in the loop, explained what they found wrong and got it addressed quickly, respecting my time.

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DealerRater Jun 18, 2025

Excellent service, prompt and efficient. Interaction with all who work there was very pleasant. Appreciate the comfortable waiting area.

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DealerRater Jun 17, 2025

A bit of waiting but overall great service, thorough communication, reasonable pricing and a very friendly staff.

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DealerRater Jun 17, 2025

Excellent service, prompt and efficient. Interaction with all who work there was very pleasant. Appreciate the comfortable waiting area

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DealerRater Jun 17, 2025

They got me in and out early with great service all around. Service advisor was awesome!

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DealerRater Jun 17, 2025

My appointment was on time and they did a great job. Overall a great experience.

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DealerRater Jun 16, 2025

Especially like the video overview of the underside and engine compartment inspection. Staff is very friendly, waiting area is clean & comfortable.

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DealerRater Jun 15, 2025

Always clean and comfortable places to wait for service to be completed on my vehicle. Friendly staff. Nice have snacks available while waiting.

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DealerRater Jun 15, 2025

Great selection and friendly, well-informed staff made my visit not as stressful as I anticipated, and I appreciated the upfront information on price.

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DealerRater Jun 15, 2025

Shalay was great to work with. I did not like the electronic checkout, especially when I was expected to use my phone.

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DealerRater Jun 13, 2025

Excellent selection, the process was clearly and expertly handled, none of the pressurized xxxxxxxx people have come to expect from auto dealers. Mark was a consummate pro, and I'll be sending business to him and to the Walser crew in the future.

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DealerRater Jun 12, 2025

I arrived early and they were able to get me in right away! The video was very thorough on the maintenance of my car!

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DealerRater Jun 12, 2025

We were really impressed with the service we recently received. Our Service Advisor, Michael Lopez, was so professional, respectful and knowledgeable. He was able to answer all our questions. We would definitely ask for Michael to assist us in the future. 😊

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DealerRater Jun 12, 2025

Very good explanation and choice of battery. Pleasant waiting area and helped charge my telephone while waiting for work completion

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DealerRater Jun 12, 2025

Friendly and quality service. Good follow through on what to do with battery issue purchased at another store ( wrong size for my Subaru. Nice snacks too.

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DealerRater Jun 11, 2025

best service in town, team was extremely professional and helpful. I liked the video system alot on the service from the technician

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DealerRater Jun 10, 2025

Micheal was very nice and kept me up to date in regards to my vehicle

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DealerRater Jun 10, 2025

Great service and recommendations from Ben Schmid. You’ve made a repeat customer out of me. Thanks again.

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DealerRater Jun 8, 2025

Andres Flores did a great job walking us through the process from the test drive through the final signing. I received much more for my trade in than I was expecting and paid less than what we expected for titles and fees.

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DealerRater Jun 8, 2025

It was an enjoyable experience No hard pressure to make a decision. I will be recommending Walser Subaru to people that I know.

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DealerRater Jun 5, 2025

Fast friend service. I like the multipoint inspection video they provided. They answered all my questions and out in less than an hour.

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DealerRater Jun 5, 2025

I worked with Maria and she was absolutely wonderful! Very thorough, very communicative, and was as excited as I was about getting me my new car. I would absolutely work with her and Walser again.

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DealerRater Jun 5, 2025

Andres made the processing of buying a new car an enjoyable experience. He was professional, knowledgeable and transparent about the whole process.

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DealerRater Jun 4, 2025

From start to finish I am really happy with this dealership! I love my Subie and my new service provider Keshawn!

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DealerRater Jun 4, 2025

Fast service and never feel pressured to do work my vehicle. Love the videos on the work they are doing/did and appreciate that they don’t make you feel like not following a simple fix (ie an air filter) will destroy your vehicle. I do miss coming out to washed vehicle though.

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DealerRater Jun 3, 2025

Nice staff and very accommodating. I went in for an oil change and transmission fluid change and all went well besides needing a loaner for a week.

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DealerRater Jun 3, 2025

It was my first time leasing, and it was truly a fantastic experience. Andres made the process incredibly easy and answered all of my questions. I love my new Forester and would highly recommend this place and Andres to anyone looking for a new car!

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DealerRater Jun 2, 2025

Friendly, courteous, efficient, didn't take long. But don't make me mess around with my phone to pay the bill—just give me someone to hand my card to. If I want to do Walser Subaru's checkout, I'll apply for a job there.

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DealerRater Jun 2, 2025

Very positive experience. Honest, Friendly, and Timely. I really like the emails with the videos about the inspection and what they found.

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DealerRater Jun 1, 2025

Best experience buying a car ever. Maria was very helpful and answered all my questions to my satisfaction.

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DealerRater Jun 1, 2025

Michael and the entire team were wonderful to work with! Everything was completed in a timely fashion and the explanation of what was handled was very thoughtful and thorough.

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DealerRater Jun 1, 2025

I have been bringing my Forester to Walser Subaru St. Paul since we moved here in 2019. They hit it out of the park every time! Very thankful for Ben and his expertise!

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DealerRater May 31, 2025

Osica, Emerson and the service department has been beyond helpful. We had fantastic experience with both sales and service. Thank you very much!

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DealerRater May 31, 2025

Walser and Osica Pasachhe made the purchase of my new Forester a real joy. From trade-in to driving my new Wilderness home, Osicaguided me through a really smooth purchase process. It was in and out with all details covered with professional efficiency.

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DealerRater May 30, 2025

I'm having issues with my infotainment center and the issue is still unresolved. My phone randomly disconnects and will not reconnect. I have to FORGET and add it back to make it work.

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DealerRater May 30, 2025

Ben S. Was very accommodating, knowledgeable, patient, kind and flexible. The work done on the forest was top notice!

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DealerRater May 30, 2025

The technician was very professional. The staff was polite and friendly. The work was done quickly.

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DealerRater May 30, 2025

Got in and did not have to wait. Were done before time stated. Kept me posted. Thank you

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Google May 30, 2025

Adam was excellent to work with! He was a good listener and understood our purchase criteria. He was patient since I was childcare duty. He was friendly and very helpful! Ask for him when you stop in!

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DealerRater May 29, 2025

I am always treated with respect by all I interact with. I enjoy and appreciate the inspection videos sent to me while I wait. Not all dealers do this! The service area is clean. The waiting area is clean and comfortable. I have no complaints!

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DealerRater May 29, 2025

Great service and Keyshawn was very informative and he even stayed for overtime just to help me and other customers out.

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DealerRater May 28, 2025

Service was fast, staff was awesome and snack bar has multiple options to choose from.

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DealerRater May 28, 2025

Always efficient and thorough at Walser Subaru South St. Paul. I love that I can bring my dog too!

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Google May 28, 2025

Our customer specialist, Cory Arendt, made buying a car easy, seamless and enjoyable. He didn’t try to oversell a more expensive vehicle and was knowledgable about the Outback. Will definitely return to Walser Subaru St. Paul to buy our next vehicle.

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DealerRater May 28, 2025

Everything was great! Very thorough. The appointment went well and in a timely manner. Thanks!

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DealerRater May 27, 2025

Our Subaru Impreza has been serviced by Walser Subaru for the last three years and we have complete trust in the work performed / recommendations made. The waiting area is exceptional and their adoption of digital tools has created a great customer experience. For routine service they do record their vehicle inspection for you to watch which is awesome. Invoicing / payments can all be done from your phone as well. This location consistently under promises and over delivers.

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Google May 27, 2025

Had a great experience purchasing my new Outlander. Marchon was great to work with, and I love the vehicle so far.

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DealerRater May 27, 2025

Shop Great. Salesman fantastic like normal. Got tx from preferred customer dealer representative. Understood him fine. But dealership shouldn’t call him Preferred Customer Representative. From a 10 year customer. 5 new Subaru purchased. Dozens of customers referred to Walser Sales and Service. Apparently that’s not enough to be a “ Preferred Customer “ That’s at 3 different locations over the years.

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DealerRater May 27, 2025

I was very nervous about leasing a new car, and this dealership made the process so seamless, easy, and worry-free. Andres did a fantastic job of walking me through the entire process, and answered any questions or worries I had. I would highly recommend both Andres and this dealership!

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DealerRater May 27, 2025

Fast and friendly service. Also, the video inspection they send in a link was a cool surprise.

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Google May 27, 2025

Osica was super great and I love my new crosstrek!! I would highly recommend coming here!

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Google May 27, 2025

I recently purchased a 2025 Outback from Walser Subaru in St. Paul and the whole experience was great. The salesperson I worked with, Osica, was knowledgeable about each car I asked about and very responsive to all of my questions throughout the process. She even sent over contract, warranty, and deductible information for me to review before I came back to the dealership to officially purchase my Outback. I will be recommending Osica and Walser Subaru in St. Paul to any of my friends and family who are looking to purchase a new vehicle!

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DealerRater May 27, 2025

Service department was incredibly efficient and on top of things. Highly recommend them for scheduled maintenance on your new vehicle!

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DealerRater May 27, 2025

Did a good job and the attendant was attentive and welcomed me which was nice,

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Google May 26, 2025

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DealerRater May 26, 2025

Efficient service and friendly people wil be back again for next service thank you everyone

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DealerRater May 25, 2025

I know for a fact that the tire pressures recorded on the inspection sheet were pencil whipped. 4 tires were all different when the vehicle went in, and were all different when it came out. Also makes me question whether they were even rotated. Yes, I was using the readings that the car gave me, which some may say are not accurate, but when I got home i checked all tires with a gauge and had to air them up myself. Also, it is very disappointing that a Subaru dealership cannot pull up the history on my Subaru even if it ... Read More

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DealerRater May 24, 2025

Excellent customer service from Cory our salesman to Emerson the Sales Manager! Our new favorite dealership!

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DealerRater May 23, 2025

We really enjoyed working with Carlos. He was very easy to talk to, understood all of our concerns, and was completely knowledgeable about the process of car purchasing. He informed us about the tradeoffs associated with purchasing a used vehicle vs. a new basic model vs. a new hybrid. This was all very helpful because we were not quite sure which direction we would take upon arrival at the Dealership. It was a pleasure to work with him.

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DealerRater May 23, 2025

Great experience buying the car in November 2024. First service went smoothly and quickly. Thanks Teagan!

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