Customer Testimonials
Quality dealership and customer service; excellent explanation of services needed and fair pricing. I'll be back for sure!
First time car buyer! Was kindly helped by both Royie and Carlos. The whole staff is so welcoming. Any questions they were able to help and were often checking to make sure we understood the whole process! Great first car buying experience!
Big thank you to Cory Arndt for his help! A little nervous buying my first used car but Cory answered all my questions and made it a super smooth process. I love the lack of sales pressure and price transparency. Thanks Cory!!!! 5⭐️
Had the pleasure of working with Fahim (Sales-Rep). This was my first time purchasing a car (without parents) I was upfront in my original inquiry and told them I didn't exactly know what I was after besides space and performance. I would state you have to 100% do your research before showing up especially on basic's. From there I set up an appointment with Fahim and spent 3.5 hours with me Day 1 explaining the process, all options, test drives, and what to expect in the buying phase. Only took 1 nights rest to feel confident on a path forward. While Fahim ...
I came to Walser Subaru St.Paul to buy my first car and was greeted by Royie Bar-Lev. He helped me from beginning to end, made me very comfortable and answered all my questions. I could not have had a better experience with any other customer specialist. Thank you!
Great service! Esam was knowledgeable, friendly, and not pushy. Found me a car below my budget!
Walser Subaru St Paul delivered in so many ways for me and my family. From their diagnostics and repair, to their customer service team, they are unsurpassed. Also unsurpassed in terms of how they educate the consumer — in my case a Subaru owner.
Was happy to work with Walser St. Paul for the first time. Was just a simple license plate holder install, but Patrick P. and their team got me taken care of quickly for a good price, and Patrick went above and beyond with a couple other small cosmetic things with my Outback. Great experience, super-clean showroom and service area, nice people. Thank you!
We really had a wonderful experience working with Adam. He was amazing! Walsar Subaru is lucky to have such an outstanding employee!
Phillip did a great job! his knowledge of the car was great! He also din not pressure us into doing anything we could not afford! being we are on a fixed income. He has also gotten ahold of us a couple of times after the sale and made sure we where happy with the car, I asked him a couple of question, one he answered on the phone right away, the other he Texted back within 30 minutes.
My wife and I had a great experience at Walser Subaru. Royie Bar-Lev did an incredible job going through the details with us to make sure we had all the information first. He was patient, informative, and very much kept to Walsers point of caring for their customer first. Things took a bit longer than we had planned and pushed our time we could spend at the dealership, but it was well worth it for the peace of mind. We would highly recommend working with Royie!
Excellent service, especially from Ben. He helped me with my extended warranty and helped me prioritize service needs. Plus, my car was washed and the inside windows cleaned. Highly recommend for your Subaru service needs.
I want to express my sincere gratitude to the folks at Walser Subaru St.Paul for the wonderful buying experience they provided me in purchasing my new Subaru WRX. I especially want to thank my salesperson Jennifer for her excellent service, professionalism, and superior knowledge throughout my buying experience. The entire team at Walser Subaru St. Paul was “Top Tier” and made my experience seamless and comfortable! Great job Jennifer and team!
Excellent service, especially from Michael Lopez who spent a lot of time on the phone talking to my extended warranty and getting parts and service covered. And then an additional part covered.
My car buying experience with Walser Suburu of Saint Paul and Customer Specialist Royie Bar-Lev couldn’t have been better. I found a Suburu Forester I love and Royie answered all my questions about the car and financing. I strongly recommend Walser Suburu of Saint Paul. If you stop by to look for a new car say hi to Royie for me.
The Service Center at Walser Subaru in St. Paul is welcoming, courteous, efficient and thorough. Michael was courteous and informative for the duration of my time at Walser Subaru. Jerrod, the service technician, was thorough, and I was confident after viewing the video about the condition of my car, that I would drive away with a vehicle that was safe and in proper working condition. My impression was that I would not be offered additional service or parts that I did not need. Michael took the time to answer any questions that I had about my vehicle. Walser Subaru in ...
This was an extremely easy process. Had the car I wanted, test drove, signed papers (in person and digitally), and got the keys. Great!
Great experience with Royie purchasing a 2011 s5. We had some hiccups with paperwork, but communication was clear and they were always quick to respond!
I Met two very kind gentleman Named Phouc and Jack I believe, It was a spontaneous visit to the dealership and they really took a lot of their time to walk me through the process of buying a new vehicle and helping a lot with my trade in! I highly recommend going through them if anyone has any questions or if they're interested in buying a new car!
Maria Medina Alzate, appreciate your guidance, professionalism, and knowledge in helping me find the best car. Great person and knowledgeable sales rep for sure!!
Royie was very patient and helpful with giving me information on Suburu models!
Best car purchasing experience I’ve had. No high pressure sales. Fair price right up front.
Ben did a great job, was very helpful and informative and I will definitely be coming back here for future services.
In 2016 we bought our first Subaru. I've had Chevs, Fords, VWs, etc. Im very pleased with its performance. Our next new car will be a Subaru. Your service department people explain everything very will and also explain the cost of the maintenance up front. Thank you for no bill shock.
We brought our Subaru in when several lights illuminated at once. They quickly diagnosed the problem, submitted it to warranty and sent us home with a loaner car. The communication and service from Walser has been exceptional. Special thanks to Michael and the service team!
Good work on my car ..supurb job done by Subaru team at St. Paul xent
Service was amazing. And iam happy I was part of Suburu owners. Thanks again for everything
Big ups to this service center because it's always a positive experience. The staff is professional, friendly, and transparent about what is going on. The waiting area is clean and comfortable, and I'm always there for less time than I anticipated.
My check engine light came on. I went White bear Subaru 2 months ago and had amazing service so I went back. The service for my check engine was so bad I just turned around mid sentence and walked out. I came to St. Paul Subaru and got the issue resolved in one day.
Service is very efficient and friendly. Nice waiting room with generous beverages and snack options.
Knowledgeable, courteous staff & service technicians. Loved the video of the car as the mechanic examined the car. Timely, expert service.
Andres was super helpful, communicative and made the leasing process very streamlined. I recommended this dealership to everyone.
Shout out to our advisor. She was awesome and amazing and deserves some kudos and recognition. She kept us informed the whole way through.
Everything goes smooth, people are friendly and efficient. Has eveything ready to go before I even get there.
Dealership was very friendly and helpful! Staff was really professional, knowledgable, and understanding. Highly recommended!
Facility is clean, staff is friendly, work was well done. Nice variety of drinks and snacks.
I was greeted right away, very friendly team member. My car was finished very quickly and I was on my way
Staff is helpful and welcoming. The dealership building is clean and spacious. There are many additional amenities that are offered at the dealership that can help improve your comfort while waiting.
Maria was the best and Emerson explained everything and was great at answering all our questions
We truly had a wonderful buying experience buying our first Subaru. Thank you so much!
I was very impressed with the personal service I received. Knew the minute I took a test drive I had found the vehicle I wanted.
Top notch service department!! Everyone was friendly and I would highly recommend them to my friends.
I have had multiple issues with the SERVICE that I have received in the past from this place, but you really can’t beat the CUSTOMER SERVICE provided by Advisor Ben Schmid. That guy is AMAZING and deserves a raise! He is what keeps me coming back.
The workers were so nice, friendly and respectful. The dealership was clean shiny and tidy.
I worked with Esam Al Rawi and I can’t say enough nice things about him! Professional, friendly, knowledgeable, and extremely helpful. He walked me through the entire process in a no pressure buying environment. If you’re looking for a new Subaru, stop and ask for Esam!
Had a great experience and will continue to purchase my future vehicles here. Helpful, knowledgeable, quick and not aggressive ‘typical car sales vibes’
Esam was great to work with. He answered our calls and was knowledgeable. We are happy with the car so far!
Friendly, helpful, and patient customer service in service area. Very clean and welcoming waiting area. Love the beverages and snacks. Car was seviced in a timely way. Technician shared a video of our vehicle's inspection. .
Very good service, I just don't like that you can't speak to a human when you call.
Maria who I worked with was phenomenal. I felt she Listened and truly cared about my needs. My experience with Maria surpassed any sales person I’ve dealt with when purchasing a car. I give her 10 stars five is not sufficient. She works hard and goes the extra yard. The day I picked at my crossover, she was there at 7 AM gassing it up, cleaning it and made sure it was perfect when she presented it to me. I can’t say enough about her. In my eyes, she is the best sales person you have at the dealership😊
Phillip was amazing. He understood that we were not sure if we were ready to commit and still gave us 1st class service. He answered our questions with details and gave us time to think about our decision, respecting our boundaries.
No bargaining mater of fact and does not work for commissions. Great service and knowledge
Great experience and quick process. They were friendly and they made me feel comfortable being in there.
The service was good. I like the video showing me all what was going on with my car, what was done in it. I will always recommend people to have their car serviced at your place. I appreciate you all. Thank you.
The whole process for spending a bunch of money was relaxed, and pain free. Who knew that was even possible when buying a car. The team of people helping me out were knowledgeable and extremely accommodating.
Thank you staff. Everything went well, I appreciate the video. Hope to hear from Fahim Hossain soon or Management about my SirixXM refund.
The service was great. I hate your online automated service scheduling because you can't talk to anyone with questions before you schedule.
Service Advisor Michael Lopez was very attentive to my needs and answered all my questions. He laid out my options for me in a manner I could understand.
The service team are the best. Always kind and willing to help with anything you need
Carlos was incredibly helpful and thorough, helping us feel confident with our ultimate decision and walking us the long each step of the process.
Good service, friendly staff. I really appreciate the narrated video of my car where they checked things and did the work.
Mark Madland was great to work with, knows the vehicles and the process was smooth
Super prompt, efficient and friendly staff, immaculate facilities, and great customer waiting area! I was in and out for my 2nd service appointment in less than an hour.
Everyone friendly and helpful. Waiting area was very clean. It was a good experience for my first time there.
They are always ready for me, very courteous, and helpful, without charging me for things I don't need. A great video showing me the work they are doing and what needs to be done. I don't have to wait long, and they are always keeping me updated.
The service was quicker than anticipated. Did not pressure any up-sale. Price was lower than I thought.
No pressure to buy, and very informative staff to help you make a decision on what’s best for you!
I had a great experience with Royie. He was very knowledgeable and ensured that I got the best deal for me. Thanks!
Maria was very friendly, knowlegible and professional. She went out of her way to explain all of the details and terms of the purchase. Dan was also very helpful with the appraisal and financing.
Car serviced here since new. Quinn always does an excellent job working on my car. I ask for him every time I need something done.
I am always impressed by the care and efficiency of your staff. Also the feedback loop on the status and video confirmation of what needs to be done is impressive.
Very helpful, and considerate of my time. Didn’t feel pressure to “overwork” my car.
Walser is very good to deal with. Always courteous and professional, and go the extra mile to make sure you get what you need in a timely fashion.
Very smooth sale process, stuck with one person from start to finish which is nice.
Very comfortable experience. Really liked how we stayed with one person for the whole process (including financing/payment).
Great experience! I love my new Subaru Outback and enjoyed working with the team. They made it fast and easy and took the time to show me all the new features of the car. Thanks!
Showroom is clean. All staff are attentive, helpful and knowledgeable. Very good experience purchasing a new car. Fahim H was personable, pleasant. Good knowledge of car models . Good follow up.
The dealership was clean and I felt welcome. The staff answered all of my questions without hesitation.
The service was good your survey was very frustrating and timed out several times forcing me to repeatedly type my message over
much appreciated the discount that was available at the time of service as well as mailing a copy of the multi-point inspection form to me which had been forgotten at the time of service.
Esam and his manager were very helpful and friendly with no pressure I would recommend them.
Treat you with respect and keep you informed of everything they are doing with a video.
excellent service all the times is fast and very efficient ! Thanks to the Subaru team
Great dealership to work with regarding the purchase of the 2025 subaru outback good job
I didn’t get charged for their mistake. I’m a happy customer. They just need to remember to do a car wash on my car.
Service advisor was great but I don’t think the tech did his job properly as my tire pressure was not checked at all because one of my tires were at 40psi when it came in and it was not adjusted properly.
I have always had a great experience with this dealership, customer service is really great
This is one smoothest experience of car buying ever. It was nothing I expected from buying a car. It is always stressful. But they make simple and helpful
This was the BEST experience buying a car my husband and I have ever had! Royie was amazing and helped us through the entire process and purchase of our new vehicle. Highly recommend him as your go to for any future car purchases!
Fast service in acquiring my used SUV pathfinder Nissan. Everything was great and happy experience
Outstanding, caring employees. Great service. Love the video of the condition of tge car & recommendations.
we had a great experience, everything was smooth and swift. wish they valued our old car more
We had a pretty significant issue with our 2019 Subaru Crosstrek. They addressed the problem quickly and did a fabulous job!
Sales guy was knowledgable and answered all our questions he knew details a out different models
Fast and reliable service. Easy process. Customer oriented. Helpful and friendly staff. Got what I wanted plus popcorn! I’ll be back for my next car
Staff were kind, helpful, and responsive to my needs. No one gave me a “hard sell” and the work done on the car was great.
Maria is terrific! She made everything so easy and smooth - a great experience for sure!
Up Front pricing is a good policy. The sales department appeared to be well organized and well lead.